Quality Check & Opening Video
- Every garment passes through a 4-point quality check before dispatch covering fabric, stitching, finishing and embellishments.
- For any defect, damage or missing item, a complete continuous and unedited opening/unboxing video is required.
- The video must clearly show the sealed parcel, shipping label, complete opening process and product received.
- Customers should retain the original packaging and tags until the order has been completely checked.
Defect Resolution
Depending on the verified issue and product availability, the resolution may include:
- Repair or correction
- Replacement
- An alternative available product
- Refund only in exceptional cases where no suitable alternative solution is possible